Five Star Commitment to Cleanliness

We’ve always had rigorous standards for cleaning and safety. With our Five-Star Commitment to Cleanliness, we’re enhancing and elevating those standards, and doing so in accordance with guidance issued by public health authorities, including the Centers for Disease Control (CDC). All our cleaning products used throughout the hotel are EPA-approved disinfectants that meet CDC requirements and are effective against viruses, bacteria and other airborne pathogens. All of our staff have received COVID-19 safety and hotel cleaning protocol training based on CDC standards.

Guest Rooms

Special attention is paid to high-touch, hard nonporous items including television remote controls, door and furniture handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. All hard surfaces will be sprayed with EPA-approved cleaning products, and left wet for a 10-minute “dwell” period which is the required time for full disinfection.

Housekeeping will continue its practice of cleaning thoroughly following check-out, including washing, rinsing and sanitizing all glasses and coffee cups.

Bathrooms

EPA-approved cleaning products will be used inside tub, shower, sink, toilet and toilet bowl. Surfaces are left wet for a 10-minute “dwell” time in order to guarantee disinfection.

Special attention is paid to mirrors, glass, and bathroom high touch areas like counters, toilet flusher and seat, shower fixtures, shower head etc.

All surfaces are wiped clean with a fresh towel.

Pool and Courtyard

All furniture and hard surfaces in this area will be wiped regularly and after each guest departs with EPA-approved cleaning products. There is a 10-minute “dwell” time required between spraying the furniture or surface and wiping it clean to be fully effective.

Fitness Center

All gym equipment will be regularly sanitized and disinfected with EPA-approved cleaning products.

Spa on Fifth

The Spa will be available to our guests on a private and exclusive basis. Guests are kindly requested to make appointments with our concierge. Arrangements will be made with our technicians so that we can comply with all health and safety regulations.

Public Areas

All public areas such as the lobby, reception areas, elevators, meeting rooms, hallways, windows and doors will continue to be cleaned frequently (multiple times per day) by our housekeeping department. Special attention is paid to all high-touch areas, including, but not limited to, elevators and elevator buttons, door handles, and seating areas.

Food and Beverage – Main Building

Traditional room service is replaced with a no-contact delivery method. All food and beverage is delivered in sealed containers to the guest rooms or the Courtyard. Food and beverage service is currently offered at the pool and courtyard from 11am until 8pm. Our concierge can assist you with options for food and beverage delivery after 8pm.

Concierge and Front Desk

Club Level guests will be escorted to the club building and checked in at the registration desk on the third floor. Guests checking in and checking out will be required to observe recommended distancing protocols just as staff will be. Guests of the main building will be checked in at registration in the lobby in the normal fashion. There will be frequent cleaning and disinfecting, with special attention to high-touch surfaces including front desk check-in counters, bell desks, and room keys and locks.

Valet Stand

Please check with your concierge to confirm times that an attendant will be on duty at the valet stand. If you do not wish to have a member of our staff assist you with valet services including luggage please use our self parking on 4th Avenue directly behind the hotel.

If you wish to have assistance, please be aware that our valet will be equipped at all times with EPA-approved disinfectants that meet CDC requirements and are effective against viruses, bacteria and other airborne pathogens. All our staff have received safety and training based on CDC standards.

Elevator and Stairwells

Maintenance and Housekeeping Staff will be cleaning and disinfecting all hotel elevators and stairwells with products that are EPA registered and endorsed for effectiveness against enveloped viruses like coronavirus and COVID-19.

Club Level

Club Level guests will be welcomed and checked in at the Club Lounge on the third floor of the club level building. Food and beverage service protocol has been re-created to keep all our guests and staff safe. Individually packaged snacks will remain available in the lounge. Please contact your concierge by dialing 770 for personal attention to your food and beverage preferences. The rooftop deck is open and available for guests at all times. A concierge will be available to you daily from 7am until 10pm either at the desk in the lounge or by dialing 770.